RMSS provides a range of services aimed at supporting the efficient and effective implementation of our application into your organisation. These services help clients to realise a more rapid Return on Investment and to optimise internal use of the application. The services provided by RMSS include:

1. Deployment
2. Training
3. Support
4. Hosting

Deployment

Once a customer has purchased the application, RMSS provides a deployment service that is designed to configure, test and rollout the application into the customers’ site(s).

The Deployment services are typically delivered in the following 5 phases to customers:

1. Discovery

The purpose of this phase is to gather all relevant customer data to develop an understanding of the detailed configuration of the application to meet the client requirements. The typical tasks involved are:

• An initial Discovery Workshop.
• Gathering and reviewing customer data.
• Agreeing to the deployment schedule, resource requirements and client commitments to meet the schedule.

2. Data Analysis and Application Configuration

The purpose of this phase is to analyse the data collected and commence configuration of the application to meet your requirements. Typical tasks involved are:

• Data analysis and data gap identification.
• Refinement of deployment schedule.
• Development of client test scenarios.
• Training needs analysis.

3. Testing and Training

The purpose of this phase is to test the configured application to ensure that it meets your requirements, and to train agreed stakeholders in its use. We perform internal testing using our deployment team, then train your key users to perform your own testing.

4. Rollout

The purpose of this phase is to deploy the production version of the application to your organisation.

5. Client Support Transition

Once you have a configured and tested application that has gone live in your organisation, we then transition you to our customer service team for ongoing help and maintenance of your application.

Training

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RMSS offers a diverse range of training methods that can be tailored to meet your needs, including:

Instructor-Led Training Session – The Instructor-Led Training Sessions are designed to provide customers with formal face to face training on the RMSS Application suite. These sessions can be conducted either at the customer or RMSS site, and can be run for a half day or full day session/s based on customer need. RMSS offers two different types of training sessions. The first is designed to train users on how to operate the system and the second is designed to provide System Administrators with the skills to administer the system.

Web-based training - RMSS can deliver the training to remote users via web-conferencing, text chat, audio, video, document and application sharing. Typically these sessions are delivered as initial induction or refresher training, or for remote customers.

Documentation – RMSS also provides Administration, User and Technical training manuals, designed to assist with the use of the application. The manuals are provided in hard copy or electronically .

Context sensitive help and tooltip – The RMSS Application suite has been designed with context sensitive help and tool tips to assist users while they are using the application.

Additionally all training is carried out by RMSS’s qualified training consultants who are competent in all areas of the application.

Please contact RMSS if you would like to find out more about our training courses offered.

Support

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RMSS is renowned for its exceptional level of customer service. We have a dedicated Customer Service Team that provides level 1, 2 and 3 telephone and email support.

RMSS is unique in its ongoing support and monitoring of the application and its users. Our trained team is dedicated to ensuring each user is utilising the application seamlessly and correctly. Through consistent follow up and open communication we keep personally in touch with key users to ensure there are no issues.

Further, clients are assigned a dedicated Client Relationship Manager, who assists in training programs and ensures that your needs are completely met at each step of the way, including ongoing support. Clients are also assigned a Technical Account Manager, who is dedicated in assisting on all technical matters and concentrates on the partnership with internal IT/IS departments as required.

Hosting

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RMSS offers a high quality hosting service that is secure, affordable and reliable. Hosted clients have the option of a dedicated server or space within a shared environment depending on organisational requirements. We provide guaranteed service levels and cost effective solutions that enable accurate cost predictions and management of IT expenditure.

Benefits of hosting with RMSS:

• No need to purchase IT hardware and software.
• A low monthly fee.
• Regular application updates made without interruption to your business.
• Experienced and qualified staff to manage the server.
• Commitment to recommending the best hosting solution for your organisation.

Consulting

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RMSS has trained consultants from a range of enterprise risk management and specialist backgrounds. Our consultants are results driven, and work with our clients to ensure that they meet all of their requirements.

We provide application deployment services and also consulting services to a variety of clients. In addition RMSS’ support team provides a range of application and risk management training sessions.

If you would like to find out more about our consulting services please contact us.