Support

Exceeding Expectations

Support

RMSS prides itself on delivering a high level of support to all clients.

RMSS have a proven strategy for implementing multiple support components, including telephone support, email helpdesk, online WebEx demonstrations or support sessions and application upgrades. 

RMSS support includes access to the following resources:

  • RMSS’ 1300 number has dedicated and professional staff available to assist with user or technical support and troubleshooting

  • RMSS' online email helpdesk for accessing user or technical support

  • Client Relationship Manager to provide training programs, meet client requirements, and provide ongoing support

  • Technical Account Manager to assist with technical matters and the partnership with internal IT/IS departments

RMSS provides primary support during normal business hours, which are 8.30am to 5.00pm Monday to Friday, Australian EST (Queensland gazetted public holidays excluded). Out of hours support is available after primary service if previously requested and agreed to by the client and RMSS.